Privacy Policy

A. Who We Are and What This Policy Covers

1. This Privacy Policy describes how Jevin Canders LLC, doing business as BabbleBlue Communications ("BabbleBlue," "we," "us"), collects, uses, shares, and protects information about you when you use our services, visit our website, or contact us. It is part of your customer agreement with us.
2. This policy applies to both residential and business customers. Where we say "you," we mean the customer and, where applicable, the individual users on the customer's account.

B. Information We Collect

1. Account information: your name, service and billing addresses, email address, telephone numbers, and preferred payment method, collected when you create and maintain your account.
2. Call records: like every telephone company, we generate records of your calls, including the numbers you call and that call you, and the date, time, and duration of calls, along with related routing and signaling information. We also generate records for text messages if your plan includes them. Most of this information is Customer Proprietary Network Information ("CPNI") protected by federal law (see Section D).
3. 911 Registered Location: the physical address you register for 911 routing, as described in our 911 Service Disclosure and Acknowledgment.
4. Communications content: voicemail messages stored on our platform, and call recordings if you use a plan feature that creates them. We do not listen to your calls or read your messages except as needed to provide the Service (for example, storing and playing back your voicemail), to troubleshoot with your involvement, or as required by law. You control the recordings you create, and you are responsible for their lawful use as described in our Acceptable Use Policy.
5. Technical and usage information: IP addresses, SIP signaling data, device and equipment identifiers, and service quality and usage metrics, which we use to route calls, secure our network, and detect fraud.
6. Website and support information: information you provide when you contact our support team, and limited cookie data described in Section F.

C. How We Use Your Information

We use the information described above to:

1. create and service your account, provide the Service, route your calls (including 911 calls), and bill you;
2. operate, maintain, secure, and improve our network;
3. detect and prevent fraud, toll abuse, illegal robocalling, and other unlawful use, and meet our robocall mitigation and call authentication obligations;
4. respond to your support requests and communicate with you about your account, including service, billing, and outage notices; and
5. comply with applicable law, including FCC regulations and lawful requests from courts and government agencies.

1. We use your information for other purposes only with your explicit permission or when required by law.

D. Your CPNI Rights

1. Federal law gives you rights over your CPNI, which includes information about the calls you make and receive and the services you subscribe to. We use CPNI to provide the Service, bill you, protect against fraud and unlawful use, and comply with the law, all as federal rules permit.
2. We will not use your CPNI to market services to you outside the categories you already subscribe to without your approval, and we will not disclose your CPNI to third parties for their marketing purposes. You may withdraw any marketing approval you give us at any time, and refusing approval will never affect your Service.
3. To protect your call records, we authenticate you before discussing or disclosing call detail information, using methods permitted by FCC rules, such as a password you establish. We will notify you of certain account changes, such as a changed password or address of record, as FCC rules require.
4. If a breach of your CPNI or other covered personal information occurs, we will notify law enforcement and affected customers as required by FCC rules and other applicable law.

E. When We Share Information

1. To provide the Service: your calls and messages necessarily traverse other carriers and service providers to reach their destination, and completing them requires sharing routing information such as your telephone number. We also share your Registered Location and callback number with 911 service providers and public safety answering points when you call 911, and payment details with our payment processor as described in Section G.
2. Fraud prevention and investigation: we may share information with government agencies or other companies assisting us in preventing or investigating fraud and unlawful use, including the industry traceback consortium designated by the FCC, when (a) permitted or required by law, (b) protecting against or preventing actual or potential fraud or unauthorized transactions, or (c) investigating fraud or unlawful use that has already taken place.
3. Legal process and safety: we may disclose information when required by law, subpoena, court order, or other lawful process, including lawful requests from law enforcement, or when we believe in good faith that disclosure is necessary to protect the safety of any person or the security of our network. Federal law also requires us to maintain lawful intercept capabilities.
4. Service providers: we use a small number of vendors who process information on our behalf, such as our payment processor and our 911 routing provider. They may use your information only to provide services to us.
5. Business transfers: if BabbleBlue or substantially all of its assets are acquired, customer information may be transferred to the acquirer, which must honor this policy or notify you of changes.
6. We do not sell your personal information, and we will not share it with any other company or individual for their own purposes without your explicit permission.

F. Cookies

1. We use cookies to maintain your session when you log in to account management features on our website. These cookies are deleted when you close your browser or log out, and in some cases sooner if our system detects that you are no longer using account management features. We do not use third-party advertising or tracking cookies.

G. Payment Security

1. Protecting your financial information is one of our top priorities. We do not store your card details; payments are handled by our payment processor. We use industry-standard methods, including TLS encryption, to protect your information in transit.
2. We will not provide your payment information to any third party except: (a) when completing a payment you initiate, (b) when completing an automatic payment you previously authorized, (c) when responding to a chargeback, dispute, or retrieval request, or (d) when required to do so by law.

H. How Long We Keep Information

1. We keep account information for as long as your account is active and as needed afterward for billing, dispute, and legal purposes.
2. We retain call detail records for at least eighteen (18) months, as FCC rules require for billing records, and longer where needed for billing disputes, fraud investigation, or legal obligations.
3. Voicemail and call recordings are retained according to the storage settings of your plan and are deleted when you delete them or when your account closes, subject to routine backup cycles and any legal hold.

I. How We Protect Information

1. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption of data in transit, encryption of stored data on our servers, access controls limiting access to personnel who need it, and network monitoring. No system is perfectly secure, but we treat your information the way we would want ours treated.

J. Your Choices and Rights

1. You may access and update your account information at any time through your account dashboard or by contacting support.
2. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. We extend these rights to all customers regardless of where you live. Depending on your state, you may have additional rights under state privacy law, and we will honor them as applicable. We will authenticate your identity before acting on any request, and we will never discriminate against you for exercising your rights.
3. You may opt out of marketing communications at any time. Service, billing, outage, and 911-related notices are not marketing and will still be sent.

K. Children

1. Our services are not directed to children, and you must be at least 18 to open an account. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

L. Changes to This Policy

1. We may update this policy from time to time as described in your customer agreement. We will notify you when changes take effect, and the current version is always available on our website. If you object to a material change, you may cancel your Service as your customer agreement provides.

M. Contact Us

1. If you have questions about this policy or our privacy practices in general, please contact us and we will be happy to assist: by email at the privacy or support address published on our website, or by mail at Jevin Canders LLC, Attn: Privacy, 350 Northern Blvd, Suite 324, Albany, NY 12204.